Refund policy

"CRAZY PRICES" RETURNS POLICY

Valid only for purchases made during the "CRAZY PRICES" promotion

  • To make a return, contact us via WhatsApp at 3513396348 or by email at casettomoda@libero.it
  • A return can be requested no later than 14 days after delivery of the order.
  • Shipping for the return is at the customer's expense; we will send a courier to your home to collect the package. The cost is €10, which will be deducted from the refund.
  • If the total value of the items to be returned is less than €10, the customer will be required to pay the difference in advance in order to book the pick-up and make the return.
  • Items can be returned free of charge and independently at any of our physical stores: Garlasco, Abbiategrasso, Casale Monferrato and Bellinzago Novarese.
  • For items returned in-store, no refund can be issued; instead a voucher for the value of the returned merchandise will be issued, valid for 6 months.
  • Size, item or color exchanges are not possible. Purchases made during the Crazy Prices promotion may only possibly be returned following the procedures indicated above.
  • Please note that order processing during the Crazy Prices promotion will take longer than usual.

 

 

  • Returns are always free (excluding sales made during Crazy Prices)
  • If you wish to return an item, contact us at 3388727171 or by email at casettomoda@libero.it. You have 14 days from shipment.
  •  The item must be returned with its tag or box.
  • For returns made within 14 days of delivery, we process the refund for the item as soon as the return is received. We will arrange the courier for you, and the return is completely free for you.
  •  For a size or item exchange, contact us to arrange the exchange.
  • For items with defects, contact us so we can assess the extent of the defect and proceed with an exchange or refund.
  • If the returned product is not in the condition in which it was sold, the company reserves the right not to issue a refund. The customer can request the return of the item by paying €5 for shipping.
  • In the event of a return, the full amount of the returned items will be refunded. Shipping costs, if any, are not included.